Business Development Executive

Overview of Position• Develop and coordinate Player Development programs to attract, acquire and host high-value players as well as ensure guest satisfaction and return. • Establish, build and develop relationships with internal and external customers who have the ability/ potential to become premium players. • Keep relationship/ interaction frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.• Be a guide to Hosts and approver of various Host player requests.• Responsible for finding and retaining guestsKey Functions(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)• Ensures compliance with all Palazzo Club standard during all aspects of work.• Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.• Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.• Identify/ improve/ track of existing products/services and/or progress on new initiatives.• Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.• Maintain players’ database and develop guest list for special events• Coordinate with internal teams to ensure events and promotions align with business objectives.• Monitor player's visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (telemarketing, email, and personal invites)• Assist BDM in planning and execution of special events/ business development programs.• Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.• Recommend locations for Player Development • Resolve and handle customer’s issues and complaints in a professional, efficient and courteous manner.• Knowledge and be able to explain games regulations, marketing promotions and programs.• Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.• Guide to BDR and approve of various BDR player requests.• Represent a BDE at on and off property events• Collect all information to brief the staff how to execute/ assign• Track and report weekly/ monthly/ annual to the BDM• Ensure hygiene at workplace and public areas.• Ensures all Business Development Representative (BDR) stay well informed of all special event and promotion.• Other tasks assigned from higher manager