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Mô Tả Công Việc
- Ensuring that everything is in order before guests arrive, reviewing the guest list to check special requirements, greeting guests, and providing information on facilities.
- Communicate properly with other departments, such as housekeeping, and F&B sections to ensure all guest requests are attended to in a timely and efficient manner before and after the guest's arrival.
- Offer the guests their guest room/villa orientation on arrival.
- Provide proactive and personalized service to every guest.
- Attend to all guest requests in an efficient and timely manner taking care of guest preferences from the time they check in to the time they check out and beyond.
- Take ownership and leadership of all guest rooms and villas at the retreats, including supervising, directing, assisting, and ensuring the cleanliness and maintenance of guest rooms and villas.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to managers, such as the retreat manager and FOM…
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Perform other reasonable job duties as requested by the Manager.
Yêu Cầu Công Việc
- At least 1 year of experience in the segment.
- Strong leadership, interpersonal, and training skills.
- Good communication and customer contact skills.
- Results and service-oriented with an eye for details.
Hình thức
Quyền Lợi
- Professional in the working environment.
- Entitlement to insurance as per labor law.
- In addition to basic salary, entitlement to the monthly service charge.
- 11 public holidays and 12 annual days per year.
- Tet and holiday bonus.
Mức lương
Thỏa thuận
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