Mô Tả Công Việc
- Manage employment status of call center associates, including transfers, promotions, and regularizations.
- Exercise independent judgment in implementing management policies.
- Manage employment status, addressing misconduct, and ensuring policy compliance.
- Support and manage programs with other Team Leaders and Managers.
- Provide input into selecting, training, developing, and appraising workgroups according to policies and legal requirements.
- Manage team performance and deliver performance appraisals.
- Operate in a managerial role with trust and confidence
Yêu Cầu Công Việc
- Experience in Operations or Quality, with a strong understanding of KPIs and Quality RCA.
- Expertise in client and people management, change management, reporting, and analytics.
- At least 1+ years of Team Leader experience.
- Preferred Vietnamese language proficiency for expats.
- Working location is Malaysia, specifically at KL Sentral.
- Operate in a 24x7 environment, managing a team of 20-25.
- Comfortable with content moderation and proficient in English (B2 level).
Hình thức
Nhân viên chính thức
Mức lương
Từ 30 đến 33 triệu
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.