Card Operations Processing Center Manager

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.About the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.Responsibilities:The official job title: Card Operations Processing Center Manager (Outsourcing)Play the role Card Operations Processing Center to operate Credit Card/ Cash Plus migration and reconciliation activities. In particular, they’re included but not limited as below.Manual migration collateral: To be guided, trained how to create FD as collateral facility in UOB system (CDMS) correctly from migrated Secured Credit Cards; Reconcile migrated Credit card credit limit at Customer level recorded correctly in UOB System (LES).Recarding: Follow UOB instruction to monitor daily Recarding is embossed, delivered accordingly and close those are not active, not recarded; Handle customer’s request to check delivery status and process card replacement appropriately basing on UOB document addressing expired date applied for replaced card in each specific time (before, after recarding date Sep25).Post OD1 stabilization: Follow line Line Manager’s instruction to reconcile Statement generation before sending and others tasks to be considered to assign effectively to ensure post OD1 COPC operating work accordingly.Note: the outsourcing labor contract will be signed-on with the UOB’s third party vendor with 9-10 month contract term