Card System Operations

Job PurposeThe IT Corebanking Card System Operation is responsible for providing Card SYSTEM knowledge in the Card system operation to ensure the stability and performance of the systems.1. To prevent the incidents & problems from happening by:- Proactively address weaknesses, risks and problems on the Card system then have remediation plan to mitigate it to improve quality of services.- Periodically review and assess the weaknesses, risks of the Card system.2. Manage & hands-on incidents/problems solving activities:- Manage the troubleshooting and directly handle the incidents & problems relating to the Card system.- Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.3. Co-operate with Card SYSTEM operation functions to establish and apply operation best practices, standards and frameworks into the Card SYSTEM operation of TCB:- Train and support.- Improve the operating processes and tools.- Monitor & report out the compliance of the operation activities in real-life.Key Accountabilities (1)- Collaborate with the appropriate departments to deeply understand the Card system, as a basis for the efficient and stable operation of services.- Define operation frameworks, standards, processes, checklists, and tools for the Card system and communicate them to Card sytem operation functions to apply into dailyoperation.- Analyze and propose improvements upon technology and standards across the organization.- Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.- Provide advice, trainings, and supports to people in the Card system operation function.- Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding theroot cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.- Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the Card system, then provide remediation plan to improve quality of services.- Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.- Monitor and report out the compliance of the operation activities in real-life.- Report periodically to the Director of Infrastructure Services Excellent Center.Key Accountabilities (2)- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the Card system operations.- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.