Cashier - Nhân viên thu ngân

Administration

• To contribute to the overall effective and professional function of the various outlets by co-operating with the Outlet Manager.

• To be ready and responsible when assigned to perform any other any duties as designated by supervisor.

• Refer to operations manual (SOPs) :

- MH SOP - Invoice issuing & Controlling 2011

- Accor SOP - Cashiering and Banking - Index Nº: FIN-02

- Evalpack policy for Treasury & etc.

Financial and Revenue Responsibilities

• To make sure that all cash transactions involving hotel guests are carried out promptly and efficiently according to the control guidelines.

• To make sure that all credit settlements are handled according to internal control procedures, including the authorization of the full amount of the balance at the time of settlement.

• To make sure that all City Ledger Accounts have prior billing approval from General Manager.

• To make sure all work is properly and accurately balanced at the end of each shift.

• To make sure any pending matters at the end of each shift are properly communicated to the following shift.

• To adhered to the discount policy of the Hotel.

• To keep record of captain order sequentially.

Training and Human Resources Management

• Directly report to Income Auditor

• Under the responsible of Senior Cashier / Cashier Supervisor.

• To work closely and Co-ordinate with the Outlet Manager, FB supervisor , Bartender ....

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions