Chef De Rang / Tổ Trưởng Phục vụ

Responsibilities

• Taking part actively in the daily operation of the Restaurant assisting the Assistant Restaurant Manager

• Ensure the company standards in term of service and guest satisfaction

• Coaching the Junior staff ( waiters ) leading by example

Job Brief

As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Core Work Activities

• Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give fond farewell to guests conveying anticipation for their next visit.

• Assist guest with table reservation.

• Assist guest while seating.

• Ensure guest are serviced within specified time.

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• Able to answer any questions regarding menu and assist with menu selections.

• Able to anticipate any unexpected guest need and reacts promptly and tactfully.

• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

• Serve food courses and beverages to guests.

• Set tables according to type of event and service standards.

• Record transaction / orders in Point of Sales systems at the time of order.

• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• Check with guests to ensure satisfaction with each food course and beverages.

• Responsible for clearing, collecting and returning food and beverage items to proper area.

• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

• Present accurate final bill to guest and process payment.

• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

• Ensures that the brand standards and SOP's are consistently implemented.

• Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

• Completes the daily responsibilities that are set for each individual shift.

• Complete closing duties, including restocking items, turning off lights, etc.

• Conducts monthly inventory checks on all operating equipment and supplies.

• Take an active role in coaching and developing junior staff.

• Any other duties related to food and beverage service assigned by the manager

• Check and control the timing of meal courses during the service. No omission or errors in the process service should occur. If it does occur, resolve the problem promptly.

• To achieve guest satisfaction through high quality service and to promote good relations with guests and fellow team members.

• To have full knowledge of our product offering in food and beverage, to be able to recommend and describe any dishes/items as required.

• To know the set-up of the restaurant and the flow of service.

• To support the Management team and help ensure the smooth running of the floor during service.