Chuyên Viên Chăm Sóc Khách Hàng Key Account

• Cost validation or negotiation • Giving ad-hoc quotation to customer • Act as sales indoor to execute sales process when required. • Giving shipping instruction to operation • Support adherence to shipping instruction and SOPs. • Coordinate internally with team members for related reports (sales activities; CRM dashboard; monthly/weekly sales report; minutes of meeting; etc.) • Provide instant support to Manager or Sales colleagues in terms of interfacing with customers; internal/external stakeholders when necessary. • Act as sales indoor to execute sales process when required. • Manage and coordinate complex quotation processes as well as business implementations. •Ensure quick and effective problem resolution and troubleshooting with assigned customer. •Support customer retention through pro-active relationship management and focused problem resolution (jointly with operations).