Mô Tả Công Việc
- Provide timely technical support to end-users, resolving hardware and software issues at the Ha Noi City office, as requested by the regional IT department.- Support end-users with cloud-based IT applications and contribute to the expansion and integration of technologies within the company.- Diagnose and troubleshoot hardware issues as they arise; perform regular maintenance on IT equipment.- Collaborate in managing system configuration and IT infrastructure administration tasks.- Support and manage Apple hardware and software, including MacBooks and iMacs.- Operate and manage meeting room equipment and video conferencing systems.- Coordinate between two office locations for video events, conferences, and executive/management-level meetings.- Collaborate with regional Level 2 IT teams and external vendors/partners to address IT-related requirements.- Troubleshoot hardware/software issues (in collaboration with third parties and internal teams).- Handle procurement, setup, and distribution of IT equipment; manage IT asset inventory.- Log incidents and work closely with vendors to resolve device-related issues and replace components for listed IT equipment (e.g., Logitech, Google Chrome-box, etc.).- Submit weekly and monthly reports to supervisors.- Perform other tasks as assigned by the department head.- Demonstrate empathy and deliver personalized interactions and experiences to users/customers across all touchpoints (both online and offline).
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Yêu Cầu Công Việc
- Male or female, preferably under 35 years old, with 1–2 years of experience in a similar role.- College degree or higher in Information Technology, Network Administration, Telecommunications, or related fields.- Strong knowledge of operating systems and hardware, especially MacBook and iMac.- Proficient and experienced with Apple products and the macOS operating system.- Understanding of video conferencing systems, especially Google Meet and Logitech equipment.- Good knowledge of document management systems and workflow support services.- Ability to work independently as well as collaboratively in a fast-paced and agile environment.- International certifications such as CCNA, CCNP, MCSA, or MCSE are a plus.- EProficient in English communication.xperience with Mobile Device Management (MDM) tools such as Jamf is an advantage.- Customer-centric mindset with strong service orientation.- Working hours: Monday to Friday (8:30 AM – 5:30 PM)Benifits:- Friendly, professional, dynamic working environment- Opportunities for training, development and advancement of your career path.- 13th month salary and bonus based on business profits- 12 days anual leave. Company trip, team building and orther activities- TIN Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year- Belongs to TIN Company (Exclusive partner of FPT Telecom).Location: Số 107 Nguyễn Phong Sắc, Cầu Giấy, Hà Nội
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Hình thức
Full-time
Mức lương
Thỏa thuận
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