Chuyên Viên IT Helpdesk

- Provide timely technical support to end-users, resolving hardware and software issues at the Ha Noi City office, as requested by the regional IT department.- Support end-users with cloud-based IT applications and contribute to the expansion and integration of technologies within the company.- Diagnose and troubleshoot hardware issues as they arise; perform regular maintenance on IT equipment.- Collaborate in managing system configuration and IT infrastructure administration tasks.- Support and manage Apple hardware and software, including MacBooks and iMacs.- Operate and manage meeting room equipment and video conferencing systems.- Coordinate between two office locations for video events, conferences, and executive/management-level meetings.- Collaborate with regional Level 2 IT teams and external vendors/partners to address IT-related requirements.- Troubleshoot hardware/software issues (in collaboration with third parties and internal teams).- Handle procurement, setup, and distribution of IT equipment; manage IT asset inventory.- Log incidents and work closely with vendors to resolve device-related issues and replace components for listed IT equipment (e.g., Logitech, Google Chrome-box, etc.).- Submit weekly and monthly reports to supervisors.- Perform other tasks as assigned by the department head.- Demonstrate empathy and deliver personalized interactions and experiences to users/customers across all touchpoints (both online and offline).