Đăng nhập
Đăng ký
Mô Tả Công Việc
ABOUT THE ROLEAs our Client Experience & Onboarding Specialist, you will lead the design and execution of workflows that minimize friction and maximize satisfaction during the customer journey. You will play a key role in shaping the support infrastructure and onboarding process across a hybrid suite of internal and third-party tools used in our white-label service offerings.You will also act as the Subject Matter Expert (SME) for the technical implementation and usage of third-party platforms, ensuring that both clients and internal teams are well-supported and aligned. This includes providing direct client-facing guidance, training, and coordination for onboarding projects where third-party software is involved. Key ResponsibilitiesOwn the client onboarding process from initial engagement to full adoption, ensuring a consistent and positive experience across all touchpoints.Design and continuously improve workflow documentation, training assets, and support journeys to reduce barriers to product uptake.Serve as the SME for key 3rd-party platforms used within our white-label services, maintaining up-to-date product knowledge and offering technical guidance during onboarding.Act as a trusted point of contact for new clients, guiding them through technical, operational, and service-related onboarding steps.Coordinate closely with internal stakeholders to ensure the timely and accurate setup of client configurations, workflows, and integrations.Collaborate with product, operations, and customer service teams to identify friction points and implement solutions that enhance client satisfaction.Support the evolution of internal support frameworks, including feedback loops, help desk optimization, and success metrics.Work closely with regional and international stakeholders to align best practices across geographies and ensure a scalable onboarding strategy.
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
Yêu cầu ứng viên
ABOUT YOUYou’re proactive, empathetic, and process-driven—with a passion for improving customer journeys and an eye for operational efficiency. You’re comfortable working in a dynamic, multicultural environment and thrive when you can make real improvements to people’s day-to-day experience.Requirements:3+ years in client onboarding, customer experience, or customer success roles (preferably in a B2B environment).Demonstrated experience managing or supporting onboarding involving third-party platforms or technical integrations.Experience in real estate, media, or creative services industries preferred.Strong understanding of support systems, onboarding best practices, and workflow design.Exceptional communication skills in English—both written and spoken (this is a client-facing role).Familiarity with tools such as CRMs, project management platforms, and help desk software.Comfortable liaising across internal teams and managing multiple priorities in a fast-paced setting.
Xem toàn bộ Yêu Cầu Công Việc
Hình thức
Full-time
Quyền Lợi
Quyền lợi
WHAT WE OFFERWe offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.Attractive package100% SHUI in probationDaily meals providedExperience in increasingly challenging and engaging international recruitment projects.Experience in an international company with the culture that encourages and fosters creativity, innovation, respect and equalityWorking time: Mon-Fri, Flexible working hourLocation: 348 Kim Nguu, Minh Khai, Hai Ba Trung, Hanoi
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
