Client Partnership Supervisor

1. Customer SuccessMaintain and develop the relations for mutual benefits between the Company and ClientsProvide proposals based on client‘s briefs & requirements with peformance KPI to be deliveredManage PnL and Profit optimization for the Business. Plan annual Revenue stream & Profit KPIPrepare team‘s sales pipeline & conduct clients meeting as requiredAttend and present in a meeting with clients to sell the proposalsProvide insights and develop business strategies with Line Manager & Strategic Planner to build USP and credentialsMatch the Company services & Clients expectations for a long-term partnershipParticipate in the industry meetings, forums like MMA, BSI AwardsDrive award submission for client‘s recognition2. Collaboration & Team ManagementBuild the imagery of Buzzmetrics about expertise & leadership through discussions during the meetings or market analysis presentationsRepresent clients to manage research projects with internal stakeholdersInternally support in compliance and improvement of service quality (people, processes, reports,...) through constructive feedback to the team based on research & marcom knowledgePropose ideas in developing new products through understanding the needs of customers and competitorsManage and do training for team membersShare knowledge to the company in knowledge hub on quarterly basis3. System & Operation excellenceDevelop comprehensive data tracking for different JBP clientsInput & update Sales pipeline in CRM and the Company platformsKeep tracking Team performance and support the team to enhance the conversion rate