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Mô Tả Công Việc
Location: 131 Le Duan, Cua Nam, Ha Noi
Position Purpose
- The Cluster Commercial Executive supports the Cluster Commercial Director in driving system adoption, process standardization, and operational consistency across all hotels within the cluster. This role acts as a key coordinator to identify process gaps, deliver training, and ensure effective use of commercial systems across Sales and Commercial teams.
- Additionally, the role assists in managing distribution channels, maintaining rate parity, and supporting reservation operations to ensure optimal commercial performance and guest satisfaction.
1. System Adoption & Process Optimization
• Support the Cluster Commercial Director in ensuring consistent adoption of commercial systems across all hotels.
• Identify process gaps, inefficiencies, and operational loopholes within Sales and Commercial workflows.
• Propose and implement structured action plans to improve system usage and compliance.
• Develop and deliver practical training sessions for both new and existing team members.
• Act as a go-to resource for system-related knowledge and troubleshooting.
2. Training & Team Support
• Provide hands-on guidance to Commercial and Sales teams on system usage and best practices.
• Ensure onboarding of new team members is smooth and aligned with cluster standards.
• Create training materials and SOPs to drive consistency across properties.
3. Distribution Channel Management
• Assist the Cluster MarCom Manager in managing room distribution across key platforms, including:
o OTAs: Booking.com, Expedia, Agoda, Trip.com, Traveloka
o B2B partners: Hotelbeds, Webbeds, etc.
• Monitor channel performance and ensure accurate content, availability, and rate loading.
4. Rate Parity & Distribution Health
• Utilize tools such as Fornova to identify and analyze rate disparities.
• Investigate root causes and coordinate with internal teams and external partners to resolve issues.
• Ensure optimal rate parity and maintain strong distribution health scores.
5. Reservation Support
• Handle key reservation tasks, including:
o Processing direct bookings (Wholesale, Corporate, Group, Permanent segments)
o Managing booking amendments and special requests
o Following up on payments according to booking terms
• Ensure accuracy, timeliness, and compliance with property standards.
Key Performance Indicators (KPIs)
• System adoption rate across cluster hotels
• Reduction in process gaps / operational inconsistencies
• Training effectiveness and team competency improvement
• Rate parity score and distribution health (via Fornova)
• Accuracy and turnaround time for reservation processing
• OTA/B2B channel performance and compliance
Yêu Cầu Công Việc
• 1–3 years of experience in hospitality, preferably in Commercial, Revenue, Reservations, or Distribution
• Familiarity with hotel systems (PMS, Fornova, Delphi, Rate & Inventory control, OTA extranets)
• Strong analytical and problem-solving skills
• Attention to detail and process-oriented mindset
• Effective communication and training ability
• Commercial awareness and understanding of hotel distribution
• Proactive, hands-on, and able to work across multiple properties
• Strong organizational and follow-up skills
Hình thức
Quyền Lợi
- Competitive compensation package aligned with your expertise and impact
- Full salary & social insurance from first month
- Annual performance bonus & Hilton benefits
- 14 annual leave days + 1 paid birthday leave
- Private healthcare plan & wellness support
- Daily meal support & full uniform provided
- Access to Hilton’s global learning platform – leadership training, cross-brand development, and more
- A collaborative and international work culture where your voice truly matters
- Opportunities to grow regionally and within the Hilton network
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
