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Mô Tả Công Việc
• Handle all reservation requests (phone, email, OTA, GDS, website) across multiple Wink properties.
• Accurately input, modify, and confirm reservations in the Opera Cloud PMS system.
• Communicate effectively with Front Office, Sales, Revenue, and Finance teams.
• Coordinate group bookings, special requests, and VIP reservations.
• Support revenue optimization through effective upselling and cross-selling.
• Manage OTA and GDS bookings, ensuring rate parity and data accuracy.
• Monitor prepayments and follow up on outstanding payments from partners.
• Assist in preparing reports and tracking booking trends.
Yêu Cầu Công Việc
• Diploma or Degree in Hospitality Management or related field.
• At least 1–2 years of experience in hotel reservations or front office; multi-property (cluster) experience is a plus.
• Proficient with Opera Cloud PMS, OTA extranets, GDS, and channel managers (e.g., SiteMinder).
• Strong English communication skills; other languages are an advantage.
• Excellent attention to detail, organization, and problem-solving skills.
Hình thức
Quyền Lợi
• Working days: 05 days/week
• Competitive salary and benefits package
• Meal allowance
• Full social, health, and unemployment insurance contributions
• Career growth opportunities within a fast-growing hotel chain
• Dynamic and professional working environment
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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