Colleague Services Manager (HR Operations Manager)

The Colleague Services Manager is responsible for managing the P&C shared services team and ensuring the delivery of high-quality P&C services and support to internal employees and people leaders. This includes overseeing P&C operations, managing employee inquiries, developing and maintaining P&C procedures and Knowledge Based Article and coordinating with other P&C teams to ensure seamless delivery of P&C services.Key Responsibilities• Develop and execute strategic plans to manage the Colleague Services team, ensuring alignment with organizational goals and the delivery of exceptional P&C services• Lead the development and continuous improvement of P&C procedures and Knowledge-Based Articles in compliance with legal and regulatory standards• Oversee the efficient and accurate processing of People transactions, including employee lifecycle events, payroll, and benefits administration• Cultivate strong collaboration with other P&C teams to ensure seamless integration and delivery of P&C services• Leverage data-driven insights to assess and enhance P&C processes, embedding innovative technologies to drive efficiency and effectiveness• Provide strategic guidance and support to employees and leaders on P&C policies, procedures, and benefit programs• Develop and deliver comprehensive P&C metrics and reporting to monitor service effectiveness and identify opportunities for systemic improvements• Manage the P&C operational budget, ensuring optimal allocation and utilization of resources• Implement and oversee the Health, Safety, and Well-being framework to promote a safe and healthy workplace environment• Ensure People Systems are strategically managed, maintained, and leveraged to support organizational objectives• Lead process automation initiatives to streamline P&C operations and enhance overall service delivery• Strategically manage immigration services for expatriate colleagues, ensuring compliance with all relevant laws and regulations