Commercial and sales

Commercial

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Acquire new wholesale accounts for GAEA through prospecting activities such as cold calling and following up on warm leads

Financial

• Oversee the Accounts Receivable department to ensure accurate invoicing, timely collections of invoices and reimbursement. Responsible for A/R Aging Reporting
• Responsible for ensuring compliance with all internal procedures and regulations
• Help with annual budgets

Management

• Can lead a small team
• Planning capabilities
• Other responsibilities as needed

QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Experience in coffee related business is a strong plus
• Ability to build relations with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills