Mô Tả Công Việc
Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
Maintain detailed knowledge of the activities of the day and alert to any potential problems.
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards.
Consult Log Book for information/request left by outgoing shift.
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
Perform any other duties which may be assigned by the management from time to time.
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.
Record incoming registered mail, telegram, parcel, telex in appropriate file.
Upselling daily transportation and tour.
Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run.
Yêu Cầu Công Việc
Commitment to delivering a high level of customer service
Be a good team player
Flexibility to work a variety of early and late shifts
Able to stand for long hours
Have a passion for customer service
Excellent communication skills
Good levels of written and spoken English
Hình thức
Quyền Lợi
14 annual leave days per year
To be entitled to the prescribed insurance
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.