Concierge - Nhân Viên Quầy Thông Tin

Conduct effective shift briefings to ensure hotel activities and operational requirements are known.

Maintain detailed knowledge of the activities of the day and alert to any potential problems.

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.

Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards.

Consult Log Book for information/request left by outgoing shift.

Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.

Perform any other duties which may be assigned by the management from time to time.

Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.

Record incoming registered mail, telegram, parcel, telex in appropriate file.

Upselling daily transportation and tour.

Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run.