Mô Tả Công Việc
Concierge Operation
• Assist guests with all inquiries, both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out
• Alert Security or Duty Manager of suspicious looking person(s) / articles
Other Responsibilities
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
Yêu Cầu Công Việc
Requirements
• Working experience as a Concierge or similar role
• Must have basic English skills
• Customer service attitude
• High school or equivalent education
Hình thức
Quyền Lợi
Benefits
• Competitive salary & service charge
• 12 annual leaves per year
• Working 9 hours per day, 5 days per week
• Social insurance, medical insurance, unemployment insurance
• 24/7 health care and accident insurance during the term of labour contract
• Annual staff outing
• Accor Training & Career Development
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.