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Mô Tả Công Việc
- Welcome guests by creating an engaging atmosphere, provide high quality services
- Positively surprise guests at the right moments, through small or large gestures and acts of kindness
- Give guests personalized recommendations in order to optimize overall guest satisfaction
- Take initiative in investigating low scores or negative guest feedback related to concierge services
- Report guests feedbacks and issues to superiors in order to find a prompt and best solution
- Acquire professional knowledge about suggestive selling and upselling techniques and train these skills to your teams
- Make sure that the team knows how to handle guests mail, messages, fax, parcels and special deliveries in a prompt and professional manner, adhering to resort’s established procedures
- Make sure that guest phone calls and emails are handled in a prompt and professional manner
- Collab and ensure third party companies provide on a regular basis to ensure they live up to Regent standards
- Ensure guest are provided with smooth pickup/drop off services and Assign transportation schedule according to business needs
- Perform any other duties that may be assigned by the management from time to time
Yêu Cầu Công Việc
- Bachelor’s Degree or Diploma in Hotel Management, Training or related field.
- 1-2 year experience or an equivalent combination of education and experience.
- Knowledge of teaching methods.
- Proficient in MS Office
- Strong ethics and reliability.
- Demonstrated ability to interact with employees and third parties at all levels.
- Problem-solving, reasoning, motivating, organizational and training abilities.
Hình thức
Quyền Lợi
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation and home leave allowance
- Rest and relaxation: 2 million per 3 service months
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
- 24/7 accident insurance
- Other benefits will be discussed during the interview
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
