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Mô Tả Công Việc
- Supervises and delegates duties to associates within the section.
- Be prepared for each daily activity and review any variations with manager and associate.
- Ensure all associates are aware of role and responsibilities and operate within their guidelines.
- Ensure associates are properly groomed and wear clean uniform and name tag at all times.
- Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.
- Constantly stress to the associate that they are the most effective tools in merchandising the hotel.
- Ensure all guests experiencing a problem receive an appropriate response, any promised recovery is delivered and all guest receive appropriate follow up in a timely and professional manner.
- Establish effective communication with associates to gain their trust and respect.
- Assist with implementation of an effective training program for new and current associates using records, menus and appropriate reference manuals.
- Encourage problems solving by associates through proper training and empowerment.
- Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
- Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc...
- Supervise subordinates in running the concierge desk smoothly and up to the hotel standards.
- To oversee the maintenance of office equipment and bell carts to ensure that they are ready for immediate use.
- Assign guest service associate in handling guest baggage.
- Assign guest service associate in delivering newspaper and messages.
- Handle parcels received and items hold for collection
- Ensure baggage room, baggage holding area and work areas are neat and tidy. All baggage are to be arranged in the holding area.
- Ensure all the in & out of luggage are properly recorded.
- Keep close communication with other sections regarding car arrangements.
- Be highly familiar with all emergency procedures and evacuation plans.
- Have good control of all vehicles and drivers.
Yêu Cầu Công Việc
- People person and good motivator
- Good interpersonal and communication skills
- Problem – solving ability
- Good communication skill in English verbal, listening and writing
- Minimum of 1 year supervisory experience in hotel concierge operations
Hình thức
Quyền Lợi
- Competitive salary and packages.
- Service Charge.
- Interesting training course provided by hotel and Rosewood group.
- Professional working environment with international branding.
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