Contact Center Lead

AMWAY GLOBAL & AMWAY VIETNAM Amway’s reason for being is simple: “Helping people live better, healthier lives”. Founded in 1959 by Rich DeVos and Jay Van Andel, Amway revolutionized the direct selling business model. Today, we continue to disrupt the retail industry by empowering Amway Business Owners to lead in social commerce. Established in April 2008, Amway Vietnam, a subsidiary of Amway Corporation, stands as a leading company in nutrition, beauty, and personal care. With nearly 400 staff members and over 300,000 distributors in Vietnam, we believe in developing people who, in turn, build the business. AMWAY DEVELOPS PEOPLE, PEOPLE BUILD THE BUSINESS. Rooted in the Growth Mindset inherited from Amway's Co-Founders: Rich DeVos and Jay Van Andel, and driven by a clear vision and well-defined strategy, innovation stands as a potent catalyst for Amway's remarkable growth. The Management Board of Amway Vietnam has led a transformation process through three pivotal strategies: digital transformation in business development, fostering a strong corporate culture, and cultivating a talented pool with a strong sense of succession. Amway Vietnam takes pride in fostering and creating a diversity, equity, and inclusion work environment and has now reached its 15th year of sustainable development in Vietnam, with more than 70% of employees have remained committed to the company for over 3 years, over 50% for over 5 years, and over 35% for over 10 years. To foster such trust and dedication, Amway Vietnam holds that the optimal approach to personnel development is the creation of a work environment where employees can be authentic while also comprehending the organization's objectives through transparent sharing and timely guidance from leadership. AMWAY EVOLVES CULTURE THAT VALUES DIVERSITY, EQUITY, AND INCLUSION. Being recognized as one of the Best Companies to Work for in Asia 2023, alongside prestigious Diversity, Equity, and Inclusion awards organized by HR Asia magazine, showcases our commitment to exceptional human resource practices. The assessment criteria encompass HR policies, employee benefits, work atmosphere, and training initiatives for engaging and nurturing talent at all levels. Built on our founders' values, Amway preserves the passion for the business. Today, as we embody the Founders' spirit with an evolved culture, we embrace the term " FOUNDERS' GROWTH MINDSET (FGM). " This mindset rests on three pillars: Focus on Caring: Lead with Heart , thinking “we before me”, showing the way with love and humility and working together to do the right thing. Focus on Purpose: Live to Serve , having a shared sense of urgency to support each other and help Amway Business Owners (AB0s) succeed with customer experience. Focus on Learning: Love to Learn , getting outside of our comfort zones, taking risks, learning fast. Never stop doing what we love. As a result, Amway Vietnam has solidified its position with a consistent double-digit growth trajectory over five consecutive years, and by 2022, Vietnam proudly emerged as one of the Top 10 markets with the highest revenue within the global Amway Corporation.