Mô Tả Công Việc
We are looking for a Content Designer (Software & UX) to join our Vietnam-based software and marketing team. This role focuses on turning complex product features into clear, visually structured, and user-friendly content. You’ll be responsible for creating impactful user-facing documents and digital materials by applying strong layout sense, storytelling flow, and content clarity. Your ability to structure and present information visually will be the key to success in this role. We welcome candidates from Content design, UX writing, Editorial, or Publishing backgrounds who are passionate about helping users understand and engage with digital products. You’ll be part of the Vietnam Marketing team, working closely with the Technical Writing Manager in Canada. Key Responsibilities
Collaborate with the team to design and maintain user manuals, quick-start guides, FAQs, and in-product help content
Break down technical workflows into clear, step-by-step content
Organize and structure information with strong formatting and hierarchy
Create onboarding and support materials such as tutorials, visuals, and product demo
Work with developers, QA, and product managers to align content with feature releases
Participate in product testing to ensure documentation usability
Maintain an organized and up-to-date content library
Other ad-hoc duties as assigned
Communicate and report directly to leader in VN and Canada (chat, e-mail, and document)
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Yêu Cầu Công Việc
Job Requirements1. Visual Design & Layout Thinking (Top Priority)
Strong sense of layout, spacing, formatting, and content hierarchy
Familiar with MS Word, PowerPoint, Canva, and screenshot annotation tools
Experience with Figma or Adobe InDesign is a plus — willingness to learn is equally valued
2. Writing & Storytelling
Able to write clearly and concisely in English
Knows how to present and structure information logically for non-technical audiences
Familiarity with tools like ChatGPT and Grammarly is helpful
3. Digital Content Tools
Experience with WordPress or similar platforms for updating content
Familiarity with screen recording tools (e.g., Camtasia, Snagit, OBS)
4. End-User Mindset
Always considers what the user needs to know, and how they best absorb information
Can follow instructions accurately and deliver content that is consistent and on-brand
5. Collaboration & Professionalism
Works well with cross-functional teams (dev, QA, product, marketing)
Reliable, proactive, and responsive
Experience in Agile/Scrum environments is a plus
🎓 Education & Background
Degree in Communication, Content Design, Linguistics, Journalism, UX Writing, or related fields
2+ years of experience in documentation, editorial content, UX content, or content production
Experience working in a software or product-driven environment is preferred
Tools You’ll Use (All professional tools are licensed and provided by the company.)
Canva, MS Word, PowerPoint
Adobe Creative Suite, Figma, InDesign (training provided if needed)
Camtasia, Snagit, OBS or other screen recording tools
Grammarly, ChatGPT
WordPress (training provided if needed)
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Quyền Lợi
Competitive salary based on experience
Annual performance review & bonus
Breakfast allowance
Opportunities to collaborate with international teams and train/work in Canada
Flexible working hours (7:00–9:00 AM start time)
Sport activities, team building trips, company outings
Annual health check-up & healthcare program
Social Insurance, Health Insurance, Unemployment Insurance, Annual Health Check and Others as Vietnamese Labor Code and company Policy
Training support for professional design tools such as InDesign, Figma, Camtasia, and others as needed