CQA Engineer - Cu Chi

JOB SUMMARY

• The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement

RESPONSIBILITIES

• Handle customer complaint, customer return and other customer quality requirements.
• Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means. In addition, communicate with customers when necessary to ensure verification of corrective & preventive actions.
• Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
• Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive containment actions, root cause analysis, corrective & preventive actions as well as continuous improvement.
• Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use Test team members are well trained with needed skills to perform required functions.
• Work closely with cross-functional teams to meet delivery schedules and production goals, while actively maintaining the expected level of quality.
• Maintain and continuously improve TTI quality management systems