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Mô Tả Công Việc
JOB SUMMARY:The Credit and Collection Executive is responsible for ensuring timely communication with customers regarding outstanding and overdue payments. The role involves following up on customer statements, addressing issues or complaints, coordinating with internal teams to resolve discrepancies, and maintaining accurate documentation for audits and regulatory purposes. The position requires a detail-oriented and patient individual with strong communication skills, basic proficiency in Microsoft Office, and the ability to work independently while managing time effectively.KEY RESPONSIBILITIES:• Contact customers to remind them of due and overdue payments on a daily, weekly, and monthly basis.• Receive, record, and report any customer issues, problems, or complaints.• Follow up on customer statements (confirmation of balances) through multiple channels such as Zalo, post, email, and SMS until resolution.• Coordinate with internal teams (Sales Accounting, Sales, Marketing, etc.) to reconcile and resolve issues, if any.• Check customers’ inventory when required.• Prepare and maintain documentation required for audits and local government purposes.• Perform other tasks as assigned by the Credit & Collection Manager
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Yêu Cầu Công Việc
Key Requirements:Education & Experience:• Bachelor Degree in Finance, Accounting, Business Administration, or a related field.• Minimum of 5 years of experience in credit control, collections, or a similar customer-facing finance role.• Experience in working with cross-functional teams to resolve customer or payment issues.• Familiarity with documentation practices for audit and government reporting is an advantage.Skills & Competencies:• Strong verbal and written communication skills.• Basic proficiency in Microsoft Office, especially Word and Excel (candidates will be tested).• Good English skills in all four areas: listening, speaking, reading, and writing (candidates will be tested).• Problem-solving and issue-resolution capabilities.• Time management and task prioritization skills.• Attention to detail and ability to handle sensitive data with care.• Ability to work both independently and collaboratively with teams.• Need to travel to customers as and when required.Personal Attributes:• Pleasant and easy-to-listen voice.• Persistent, and customer-focused.• Patience and Aggressive- as and when required.• Proactive and self-motivated.• Reliable and responsible in meeting deadlines and following through on tasks.• Professional demeanor and positive attitude.KEY COMPETENCIES:RESULTS ORIENTATION: Strong capability in focusing on tasks and results to achieving goals, solving problems,maintaining productivity, and making fast decisions by using a critical thinking approach.BEING RESILIENT – Ability to manage crises and volatile situation effectively. Should be able remain objective and calmand show positive attitude & strong judgement when faced with adversity.CUSTOMER FOCUS – Ability to building strong customer relationships and delivering customer-centric solutions.RESOURCEFULNESS – Identifying, Securing & Deploying resources effectively & efficiently (People, funds, infrastructure)to accomplish a goal.STRATEGIC MINDSET - Seeing ahead to future possibilities and translating them to breakthrough strategy. Ability toAnalyse complex trends & issues and can effectively implement actions or outline a course to accomplish objectives.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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