Credit Team leader - Trưởng nhóm tính phí/theo dõi công nợ

Main Duties

Administration

• Maintains a complete alphabetical credit file for each account containing all documentation related to the credit research.

• Maintains separate updated alphabetical listings of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.

• Issues credit card cancellation bulletins to Front Office and Food and Beverage Outlets.

• Maintains ongoing detailed documentation of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Audits delinquent accounts considered being un-collectable to ensure maximum efforts has been taken before assigning bad debt status to account.

• Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls.

• Reports unfavorable information that may affect a customer’s credit standing so as to allow timely action.

• Analyses trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems for the General Manager’s monthly credit meetings

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Operational

• Knows and observes the credit policies of Hyatt and the hotel and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal Credit Manual.

• Checks daily if any in-house guest’s balances exceed the house limit for appropriate follow up with the guests.

• Follows up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows.

• Investigates disputed charges and follows up on queries raised by City Ledger customers.

• Handles all credit requests from in-house guests.

Other Duties

• Ensures high standards of personal presentation and grooming.

• Exercises responsible behavior at all times and positively representing the hotel and Hyatt International.

• Responds to changes in the Finance function as dictated by the industry, company and hotel.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.