CS Associate

K-Tech College 2025 is a career-connection program in the technology sector. It aims to connect talented programmers in Vietnam with leading tech companies in South Korea. In addition to job opportunities, the program provides training in soft skills, teamwork, and Korean workplace culture, ensuring participants are fully equipped to adapt quickly to their new roles. The program is completely free of charge, fully funded by the Government of South Korea. Join the K-Tech College 2025 Program! We’re hiring CS Associate and many other exciting positions - apply today!Trách nhiệm công việc Gain deep expertise in our products and provide clear and reliable guidance to customers Support service onboarding and initial setup (guides, FAQs, chatbot assistance) Analyze customer inquiries and improve manuals/FAQ documentation Collaborate with the development and data teams to quickly resolve service issues and incidents Work with the Korean CS Lead to establish global customer experience processes Collect and share customer feedback to help improve product and service quality Kỹ năng & Chuyên mônKey requirements Advanced Korean proficiency (fluent in speaking, writing, and reading) Ability to communicate in basic English Strong problem-solving and logical communication skills Experience with collaboration tools such as Notion and Zendesk Nice to have 1+ year of experience in customer support, call centers, or SaaS/IT service operations Previous CS experience with Korean companies or Korean clients Familiarity with SaaS in data, advertising, or e-commerce Ability to translate and write technical documents (Korean ↔ English/Vietnamese) Experience working in a startup environment What We’re Looking For Someone who takes ownership and follows through until the customer’s problem is fully solved A fluent Korean communicator who enjoys working with a global team A person eager to grow in a fast-changing SaaS environment Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention Phúc lợi dành cho bạn Annual Leaves Work-related books and lectures supported External activities (Clubs)