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Mô Tả Công Việc
- Customer Support: Address inquiries via phone, email, and social media. Ensure resolution and customer satisfaction through follow-ups.
- Issue Escalation: Forward complex or unresolved cases to relevant teams and monitor their resolution within set timelines.
- Customer Data Management: Record and update customer interactions, order statuses, and related issues accurately.
- Protocol Compliance: Adhere to established processes to maintain customer satisfaction.
- Reporting: Provide regular updates to the Customer Experience Manager
Xem toàn bộ Mô Tả Công Việc
- Issue Escalation: Forward complex or unresolved cases to relevant teams and monitor their resolution within set timelines.
- Customer Data Management: Record and update customer interactions, order statuses, and related issues accurately.
- Protocol Compliance: Adhere to established processes to maintain customer satisfaction.
- Reporting: Provide regular updates to the Customer Experience Manager
Yêu Cầu Công Việc
- Excellent English, especially in written and verbal.
- Critical thinking and problem-solving abilities.
- Do not require having experience (Experience in customer service, with a preference for those familiar with CRM systems is a plus)
Xem toàn bộ Yêu Cầu Công Việc
- Critical thinking and problem-solving abilities.
- Do not require having experience (Experience in customer service, with a preference for those familiar with CRM systems is a plus)
Hình thức
Toàn thời gian cố định
Quyền Lợi
- Salary: 6.500.000 - 7.000.000 VNĐ/month
- Working in a young and dynamic Start-up environment with friendly colleagues;
- Work directly with international clients
- Understand about the fashion industry
- Working in a young and dynamic Start-up environment with friendly colleagues;
- Work directly with international clients
- Understand about the fashion industry
Mức lương
Thỏa thuận
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hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
