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Mô Tả Công Việc
What you will do • Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure. • Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness. • Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner. • Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken. • Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies. • Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes. • Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction. • Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues. • Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations. • Performs other duties as assigned.
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Yêu Cầu Công Việc
You will be a great fit if you have:• Bachelor’s degree, specializing in Accounting or Finance is preferred. • Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).• Accuracy & attention to detail;• Microsoft office & PC skills; Numerical skills. • Team working skills. • Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
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Hình thức
Full-time
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
