Customer Financial Services Representative Senior - Nhân Viên Dịch Vụ Tài Chính Khách Hàng Bậc Cao

Địa chỉ làm việc:

Hết hạn ngày: 29/05/2025

ID: job552514

Mô Tả Công Việc

What you will do • Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure. • Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness. • Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner. • Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken. • Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies. • Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes. • Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction. • Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues. • Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations. • Performs other duties as assigned.

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Yêu Cầu Công Việc

You will be a great fit if you have:• Bachelor’s degree, specializing in Accounting or Finance is preferred. • Accuracy & attention to detail;• Microsoft office & PC skills; Numerical skills. • Team working skills. • Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).

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Hình thức

Full-time

Mức lương

Thỏa thuận

Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo, hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.

Địa chỉ làm việc
Ngày đăng tuyển 01/03/2025
Vị trí Nhân viên
Ngành Nghề Tài chính / Kế toán / Ngân hàng
Loại công việc Full-time
Nhà tuyển dụng FedEx Express Vietnam Co., Ltd.
LIÊN HỆ Email: đang cập nhật

The Company At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. The Philosophy People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx/TNT to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company. The Culture We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. The Mission We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry. To know about our company, please refer to the following links: http://www.fedex.com/vn/about/, http://www.fedex.com/vn/careers/ https://www.tnt.com/express/en_vn/site/home.html