Customer Service Advisor (Penang, Malaysia)

Địa chỉ làm việc: Penang, Malaysia

Hết hạn ngày: 05/02/2025

ID: job475224

Mô Tả Công Việc

Responsibilities- Answer customer inquiries over the phone, chat, and/or email- Log customer interactions in our system for proper documentation- Follow-up with customers as appropriate- Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)- Participate in team meetings and strategize on team performance improvement - Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

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Yêu Cầu Công Việc

Qualifications:- Bachelor’s degree or Diploma in any discipline- Fluency in written and spoken English and Vietnamese - Experienced or interest in a BPO, Customer Service, and/or Sales- Willing to relocate to Penang, Malaysia- Willing to work rotational shift Benefits:1. Medical and Insurance Coverage2. Medical Leave3. Career Progression4. World Class Training provided (Soft skill, system, SOP and product knowledge)Shift : 5 working days (Rotational Shift)

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Hình thức

Full-time

Mức lương

Thỏa thuận

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Địa chỉ làm việc Penang, Malaysia
Ngày đăng tuyển 07/11/2024
Vị trí Nhân viên
Ngành Nghề Kinh doanh / Bán hàng / Dịch vụ
Loại công việc Full-time
Nhà tuyển dụng Teleperformance
LIÊN HỆ Teleperformance
Email: đang cập nhật

Teleperformance Information & Communication Technology More than 10,000 employees Who is Teleperformance Teleperformance is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. 170 countries served.99 % of our employees continue to work in a Great Place to Work® 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions What do we do? We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. Check us out!: https://youtu.be/TG3lqGd6hEY Who is Teleperformance Malaysia? Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).