Customer Service Engineer For Fresher (Hanoi, Hochiminh)

.svg-color path { fill: #F9A61A } What is Azure Authentication?  Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices. Key Authentication Methods: Password-based Authentication – Traditional username & password login. Multi-Factor Authentication (MFA) – Adds an extra layer of security. Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator. Certificate-based Authentication (CBA) – Uses digital certificates for authentication. Single Sign-On (SSO) – Allows users to log in once and access multiple apps Why It Matters? Enhances enterprise security and prevents identity-based attacks.  Protects users against phishing, brute force attacks, and credential theft.  Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams. Job Detail Responsibilities Troubleshooting Resolve or escalate multiple and varied customer issues. Documents technical work and research. Requirement Analysis Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools. Cross-Functional Collaboration Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Process Improvement Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement Feedback Loop Creation Provide feedback to improve products to more senior engineers or technical advisors. Defect Reporting Identified potential defects and escalates to more senior engineers to resolve. Automation Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Content Review Processes Follow processes provided by the business. Problem Solving Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems Requirements Good in communication, keep clear communication with stakeholders Good in team collaboration Being able to adjust to new conditions. Ability to multitask, organize, and prioritize work Good verbal and written communication in English is required Skills in negotiating requirements and priorities with stakeholders. Commitment to ongoing learning and staying updated with industry trends and emerging tools. General standards Recruitment Progress Phonescreen 01 Technical leader Interview 02 Technical Interview 03 Education Bachelor in Business Benefit Salary 18.000.000 VND to 25.000.000 VND Benefit medical coverage, dental, social insurance, family coverage. leadership roles, learning new technologies remote or hybrid options available Nghỉ phép Working location Chăm sóc sức khỏe training, conferences, certifications Opportunities to work on high-profile projects with cutting-edge technologies. access to courses like Udemy, training programs Working equipment Young, dynamic, friendly medical coverage, dental, social insurance, family coverage. training, conferences, certifications leadership roles, learning new technologies Opportunities to work on high-profile projects with cutting-edge technologies. remote or hybrid options available access to courses like Udemy, training programs Nghỉ phép Working equipment Working location Young, dynamic, friendly Chăm sóc sức khỏe function hexToRgb(hex) { const bigint = parseInt(hex.slice(1), 16); return { r: (bigint >> 16) & 255, g: (bigint >> 8) & 255, b: bigint & 255, }; } function rgbToHex({ r, g, b }) { return ( '#' + [r, g, b] .map((val) => val.toString(16).padStart(2, '0')) .join('') .toUpperCase() ); } function getRelativeLuminance({ r, g, b }) { const normalize = (value) => value / 255 <= 0.03928 ? value / 255 / 12.92 : Math.pow((value / 255 + 0.055) / 1.055, 2.4); const R = normalize(r); const G = normalize(g); const B = normalize(b); return 0.2126 * R + 0.7152 * G + 0.0722 * B; } function getContrast(rgb1, rgb2) { const L1 = getRelativeLuminance(rgb1); const L2 = getRelativeLuminance(rgb2); return L1 > L2 ? (L1 + 0.05) / (L2 + 0.05) : (L2 + 0.05) / (L1 + 0.05); } function darkenColor(color, amount) { const rgb = hexToRgb(color); return { r: Math.max(0, rgb.r - amount), g: Math.max(0, rgb.g - amount), b: Math.max(0, rgb.b - amount), }; } function generateColors(baseHex, backgroundHex, steps = 5) { const backgroundRgb = hexToRgb(backgroundHex); let colors = [baseHex]; let currentColor = baseHex; for (let i = 0; i < steps; i++) { let nextRgb; let contrast; let attempts = 0; do { nextRgb = darkenColor(currentColor, 10); contrast = getContrast(nextRgb, backgroundRgb); attempts++; if (attempts > 100) { console.warn('Stopped attempting to darken further.'); break; } } while (contrast < 4.5); currentColor = rgbToHex(nextRgb); colors.push(currentColor); } return colors; } const colors = generateColors('#FFE56C', '#FFFFFF', 3); const listItems = document.querySelectorAll('.recruitment-process-text'); listItems.forEach((item, index) => { item.style.backgroundColor = colors[index]; console.log(colors[index]) });