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Mô Tả Công Việc
• Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
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Yêu Cầu Công Việc
Our ideal candidates:• Proficient in English (4 skills) is a must.• Open for freshers.• Available to work fixed night shifts onsite (Flexible 9 hours/day)• Strong customer service sense/mindset.• Passion and desire to develop in the IT industry.Benefits:• Competitive salary depending on experience.• Salary at 100% during the probationary period.• Training will be offered in 1st month.• Full working equipment will be provided• 90% contribution of the gross salary to social insurance.• 12 days of annual leave, and 8 days of sick leave.• 30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.• Annual Health Checkup.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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