Customer Service

- Follow up sales and sample orders, monitor orders in progress, shipments, payments and receivables.- Coordinate between customers and other teams within the company. - Work with production team for planning, contact with IMEX team for shipment details, loading schedules, shipping documents, and freight costing. - Check labels (if needed) from converting team. - Work with warehouse about shipments or stock. - Work with Admin for sending samples/ shipping documents.- Work with the banks for shipments with L/C: check L/C status, shipping documents and submission. - Issue certificates required by L/C. - Contact with accounting team for issues related to invoicing, payment, bill of exchange, commission for agents. - Prepare quotations, sales contracts, shipping documents, official letters for external and get approval from sales manager. - Input orders/ data into SAP system and issue OCs to get approval from sales manager before releasing. - Keep updating monitoring lists or customer master data. - Properly deal with problems. - Create credit notes for quarter commission to agents as well as monthly submit commission forecasts for accrual. - Prepare agency commitments. - Perform office works. - Assist sales manager for preparation of ISO 9001 & 14001 audits as needed. - Perform research market for diversified products if needed. - Assist sales manager in seminars or exhibitions. - Visit customers in a regular basis.