Mô Tả Công Việc
- Provide solutions to recovery service, and improve customer satisfaction
- Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
- Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions
Yêu Cầu Công Việc
- 2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus)
- Good communication in English and negotiation skills
- Basic analytical skills to keep track of performance
- Fast learning and open to change.
- Teamwork, time management, and data analyst skills
Hình thức
Quyền Lợi
- 13th-month salary
- Competitive compensation scheme including an annual performance bonus
- Annual Leave: 12 days
- Employee discount
- Provide budget for Laptop purchasing
- Social insurance: in accordance with the Social Insurance Law and Premium Health insurance
- Bi-annual Performance Review
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.