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Mô Tả Công Việc
As the Customer Service Manager, your responsibilities will include:● Enhancing the customer service experience to foster customer engagement and drive organic growth;● Providing oversight to the customer service teams, ensuring their effective performance;● Developing service procedures, policies, and standards to uphold quality;● Maintaining accurate records and documenting customer service activities and discussions;● Analyzing statistics and preparing accurate reports for performance evaluation;● Training and managing Customer Service Assistants and Representatives, fostering their professional development;● Setting customer satisfaction targets and collaborating with the team to consistently achieve them;● Interacting with customers daily, addressing inquiries and guiding them towards relevant services;● Designing customer loyalty programs to enhance revenue and improve client retention;● Establishing customer service policies and procedures to streamline operations;● Staying up-to-date with advancements in the customer service field to implement relevant improvements and strategies.
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Yêu Cầu Công Việc
Yêu cầu ứng viên
● Education: Bachelor’s Degree in business administration, communication, or a related field; provides a solid foundation in customer service concepts and practices;● Experience: Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager;● Experience in providing customer service support;● Excellent knowledge of management methods and techniques;● Working knowledge of customer service software, databases and tools;● Awareness of industry’s latest technology trends and applications;● Ability to think strategically and to lead;● Strong client-facing and communication skills;● Advanced troubleshooting and multi-tasking skills;● Customer service orientation.
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Hình thức
Full-time
Quyền Lợi
Quyền lợi
● Competitive salary in line with experience and capability;● Package Salary: 13 months of salary;● Performance reviews twice a year;● Premium health care Package for all employee;● Social, health & unemployment insurance ;● Annual leave days: 12 days/year;● Work from home: 3 days/ month;● Company trip, team building;● Advantage benefit: Receive 10 hours/month of in-house cleaning services through Btaskee, help you to prioritize relaxation and self-care.
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