Customer Service Manager

MAIN DUTY:- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Developing customer service procedures, policies and standards to improve service quality; solving problem in customer service.- Preparing annual budget; scheduling expenditures and control service cost.- Determines customer service requirements by maintaining contact with service provider; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.- Improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.- Developing and maintaining service network.- Analyzing, evaluating Call Center and Repair Service.- Monitoring and collaborating with Logistics for managing spare part supply- Other tasks assigned by Manager.