Customer Service Officer

• Efficient & high quality implementation of customer care at the centre.
CSOs are responsible for customer care to all internal and external customers.
• Reporting
At all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
• Communication
Communicate well with other CSOs and ECs and staff from other departments in the centre including teachers EFL admin staff tea ladies security guards and etc.
• Continuous Improvement
Identify opportunities to develop improve and add value to Apollo’s Centre
Operations in line with the strategic goals of their centre(s) and the organization.
• Other duties assigned by the Centre Manager.