Customer Service Representative (CSR)

Working at: Factory: Nhon Trach 3 Industrial, Dong Nai (Shuttle bus from HCM & Bien Hoa to factory). OR Representative office: 28 Mai Chi Tho St., An Phu Ward, Ho Chi Minh City.Job Description:1. Daily Morning LAM OOR 2. Daily Morning LAM Cons Forecast Upload3. Daily PO entry for Lam 4. LAM Dashboard Maintenance 5. Maintain Past Due6. Maintain POs currently due / move to shipping for LAM 7. Daily Email communication with LAM direct as first line of contact; internal emails8. Daily Maintenance/Communication with Planning group ensuring PRDs are in correct status, quantity and date range – PRD back and forth (check workflow)9. Daily communication with Shipping Team on all LAM end10. Daily maintenance of Cancels for LAM on shared Cancel Log with Global Account Manager and Director of Planning11. Ensure All RPM/ERF orders received on DB are entered within 4 hour timeframe12. Provide support and serve as escalation point for LAM, Lam End13. Creation and maintenance of RMAs14. Creation of new part numbers15. Submission of FAIR(s) to Global First Article team16. Submission of requote(s) when pricing expired17. PB calls, send out PB updates to Lam distribution18. Consignment scheduling and maintenance19. Cons add/delete20. Exceptions report - AX