Customer Service Representative (English CV Only)

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries. To sustain the growth of the company as well as the expansion of our services in Ho Chi Minh City, we are currently looking for a Customer Service Representative Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies. Your main responsibilities will be to:• Understand client needs, eligibility, and coverage to provide insightful assistance.• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and benefit schedule.• Cooperate with other teams including Medical and Claims to formulate an appropriate reply.• Contact healthcare providers and the customer regarding incomplete files.• Provide support to management and recommend service improvement.