Customer Service Representative

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.We are part of the APRIL Group, a global insurance specialist with 2,900 staff members in 19 countries.To sustain the growth of the company as well as the expansion of our services we are currently looking for a Customer Service RepresentativeYour responsibilities will be to provide support to incoming requests of our clients whether individuals or companies."The strength and experience to make change happen"Your main responsibilities will be to:• Understand client needs, eligibility, and coverage to provide insightful assistance.• Handle calls and emails regarding claims’ status, eligibility, terms and conditions and benefit schedule.• Cooperate with other teams including Medical and Claims to formulate the according to reply.• Contact healthcare providers and the customer regarding incomplete files.• Provide support to management and recommend service improvement.