Customer Service Representative

COMPETENCE REQUIREMENTS• Understands customer needs• Knows customers and company ‘s customer registers• Knows Lindström processes• Has good knowledge of textile rental business/ models and products• Knows factors which affect into the productivity• Knows the prices and pricing system• Knows customer satisfaction measurement system (and results) and also customer feedback system.• Knows action plans• Knows how to handle situations of nonconformities• Excellent telephone communication skills• Good PC skills in Word and Excel• English knowledge is an advantage, (at least one in the CR group should have good knowledge in English language)• Negotiation skillsINDIVIDUAL REQUIREMENTS• Systematic way of working and ability to analyze information • Problem solving ability, and skills to sell solutions for customers.• Result oriented and determined• Disciplined • Willingness and enthusiasm to work with people• Ability to react fast into extraordinary situations and handle those.* BENEFITS:• Competitive salary and performance-based bonus• Clear career advancement opportunities• Comprehensive training programs both locally and overseas• 5-day working week• Full social, health and unemployment insurance• Modern, Scandinavian-inspired working environment promoting openness, trust, and work-life balance.