Customer Service Specialist (Mandarin Proficiency & English B1 Writing) | Malaysia Relocation | 25-30M Vnd / Month

• Conduct thorough KYC checks and monitor customer activities to identify potential fraud.
• Implement and maintain effective fraud detection and prevention strategies.
• Analyze transaction patterns and investigate suspicious activities.
• Collaborate with cross-functional teams to ensure compliance with internal and external
policies.
• Stay updated on industry trends, regulatory changes, and security measures.
• Prepare detailed reports on fraud cases and KYC compliance.
• Provide support and training to team members on fraud prevention strategies.
• Respond to customer inquiries via phone, email, and chat in a timely and professional
manner
• Resolve customer issues efficiently and effectively while maintaining a high standard of
service.
• Identify and escalate complex issues to the appropriate department for resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated with product knowledge to provide accurate information to customers.
• Contribute to team meetings and training sessions to enhance service delivery.