Customer Service Staff

- Handle and assist customers on quotation, sales order and product inquiries.- Closely follow up customer quotation to aggressively get the order.- Actively seek opportunities to grow existing customer business.- Follow up incoming sales prospect through email/call/ Zalo.- Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.- Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.- Compliance communication procedures, guidelines, KPI & company procedure.- Visit customers may be required but limited.- Other tasks will be assigned by Manager.