Customer Service Staff

Order ProcessingHandle label inquiry/orders from receiving to shipment.Daily input all orders received, check and release to production. Fulfill all information on order tracking template and key into system.Manage documents by processing and filling all related documents to assure customer profile well maintained. Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.Join in training/meeting to get full understanding about handling orders/queries 2. Delivery managementEnsure on time delivery to meet customers' expectation.Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)Negotiate with customer if necessary for any possible delay in deliveryDaily update shipment and record invoice of each PO/DS to estimate the turnover achieved 3. Customer service and managementResponse any inquiries from customer in a timely manner (24 hours).Deal with and manage all claim and return requests from customers Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.Measure and collect customer satisfactionReport order and delivery status regularly to Customer Service Leader.Other jobs assigned by Customer Service Leader