Customer Service Staff

- Handle export/import documentation tasks, including issuing HBL or HAWB, A/N, D/O, e-manifest, and debit notes to customers.- Take care of Debit Note, SOA of Customers, Partners, Vendors. - Follow trucking order and control trucking vendor to ensure delivery time to factory.- Input shipment’s information into the company systems. - Track shipping status and maintain good relationships with carriers, warehouses, trucks, and other related departments. - Address and resolve customer disputes or complaints with great care. - Understanding US shipment processes (AMS, FMC, ISF filing) is preferred. - Ensure compliance with all internal and regulatory requirements and customer standard operating procedures. - Execute tasks assigned by the region manager, report results regularly, and maintain good cooperation with overseas agents and customers. - Familiarize yourself with the pricing of the responsible region, analyze the current status and development of the routes, and update internal quotations accordingly. - Assist management with any special tasks assigned.