Mô Tả Công Việc
The candidate will report to the Customer Service Manager and will primarily be involved in the following:• Assist to Manager to create strategic plan to enhance service quality• Handle customer inquiry on quotation, sales order and relating.• Closely follow up customer quotation to aggressively get the order.• Actively seek opportunities to grow existing customer business.• Follow up incoming sales prospect through email/call/ Zalo.• Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.• Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.• Compliance communication procedures, guidelines, KPI & company procedure.• Visit customers may be required but limited.• Other tasks will be assigned by Manager.
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Yêu Cầu Công Việc
• Fluent in both written and spoken English.• Bachelor Diploma holder• Prefer 3 to 5 years B2B customer service/ sales experience.(Experience with Factory Automation/ Electric devices is highly preferable)• Good strategic thinking, planning skill• Actively/ able to create improvement plan to enhance service quality• Possess high energy, result-oriented and customer-centered• Good communication, negotiation & customer service skills• Fast worker, able to do multi-task as well as handle workload in a high volume and fast pace environment• Good team player• Meticulous and organized• Proficient in MS Office• Work on Saturday on rotation basis• Living near Hanoi Metro 2A line is preferable
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Hình thức
Full-time
Mức lương
Thỏa thuận
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