Customer Service Supervisor

• Monitoring shipping documents and customer service related tasks for Ocean and Air Import/Export shipments.• Contacting to shipping lines/ airlines/co-loaders/consolidators to solve any problem incurred.• Communicating & co-ordinating with oversea agents to handle nominated shipments both sending and getting nomination.• Enhancing strong relationship with oversea agents, pushing for more nomination from them, passing sales leads from agents to sales team, exchanging sales lead with agents if any.• Placing booking, getting SI (shipping instruction) from customers, making bill of ladings, all documents related to the shipment.• Coordinating with operation staff to take care of b/l & document pick-up.• Follow-up with customer about stuffing plan and solve problem if any.• Proactively and effectively solve customers’ complaints.• Following up a shipment from booking stage until delivered at destination, proactively preventing any problem which can ben foreseen.• Reporting to Manager if any problem related to Ocean and Air Outbound/inbound shipments.• Maintain close interaction & connection with each customer. Exploit and deliver information to Sales, support the sales department in extra business generation and customer satisfaction rates.