Customer Service Supervisor Logistics

Supervise and support the customer service team to ensure high performance and compliance with company standardsHandle complex customer issues and escalations professionally and promptlyMonitor team performance through KPIs and provide regular coaching and feedbackCoordinate with internal departments (e.g., Sales, Operations, Documentation, Accounting) to ensure accurate and timely service deliveryReview and improve customer service processes to enhance efficiency and client satisfactionTrain and onboard new customer service staffPrepare weekly/monthly reports on customer service performanceMaintain up-to-date knowledge of company services and proceduresBuild and maintain strong relationships with key clients