Customer Service Supervisor/Giám Sát Dịch Vụ Khách Hàng, Thu Nhập Từ 15-20 Triệu

- Monitoring shipping documents and customer service related tasks for Ocean and Air Import/Exportshipments.- Contacting to shipping lines/ airlines/co-loaders/consolidators to solve any problem incurred.- Communicating & co-ordinating with oversea agents to handle nominated shipments both sending andgetting nomination.- Enhancing strong relationship with oversea agents, pushing for more nomination from them, passingsales leads from agents to sales team, exchanging sales lead with agents if any.- Placing booking, getting SI (shipping instruction) from customers, making bill of ladings, all documentsrelated to the shipment.- Coordinating with operation staff to take care of b/l & document pick-up.- Follow-up with customer about stuffing plan and solve problem if any.- Proactively and effectively solve customers’ complaints.- Following up a shipment from booking stage until delivered at destination, proactively preventing anyproblem which can ben foreseen.- Reporting to Manager if any problem related to Ocean and Air Outbound/inbound shipments.- Maintain close interaction & connection with each customer. Exploit and deliver information to Sales,support the sales department in extra business generation and customer satisfaction rates