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Mô Tả Công Việc
• Handle inbound customer calls and deliver clear, accurate information regarding installations, maintenance, technical issues, and product details• Process service requests received through web portals, fax, EDI, and other channels• Coordinate service appointments by managing schedules, confirming bookings, and handling rescheduling• Utilize CRM systems to log, categorize, and track customer issues for analysis and follow-up• Prepare and submit regular reports (daily/weekly/monthly) on metrics such as call volume, issue types, response and resolution times, and customer feedback• Investigate and resolve customer concerns to ensure satisfaction and promote long-term loyalty
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Yêu Cầu Công Việc
• Excellent communication Japanese communication skills, both verbal and written (JLPT N2 or above) • 0-2 years of experience working in a call center environment • Proficient in Microsoft Office and web-based applications • Knowledge about concierge services • Strong interpersonal skills • Strong organizational skills and attention to detail • Ability to engage with customers and create a positive customer experience • Ability to work in a fast-paced environment with daily work processing deadlines • Ability to work effectively without supervision • Strong in leadership, empathy, communication, and team orientation
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Hình thức
Full-time
Mức lương
Thỏa thuận
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