Customer Services Manager Logistics

Leader of Operation Dept/ Manage and develop CS team and building up and develop the relationship with agency. Will be discussed more in the interview.Develop and improve the efficiency and effectiveness of the logistics network and deliver a consistent and high service level, adapting the supply chain to the demanding and changing customer environmentDeliver continues improvement and productivity according to agreed, cost reduction, revenue and quality improvement in a structured sustainable way.Ensure the effective implementation of the commercial plan by delivering strong support to the big bets of the company. Deliver a consistent customer service level, adapting the supply chain to the demanding and changing customer environment.Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and servicesProvide comprehensive and professional services to customers, working to acquire, retain and develop relationships.